BACKGROUND:

Synbiotix Solutions Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.menupick.com (“Menupick”), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is required if you wish to use Menupick. If you do not agree to this Privacy Policy, please stop using Menupick immediately.

In this Policy the following terms shall have the following meanings:  

Menupick is owned and operated by Synbiotix Solutions Limited, a limited company registered in England under company number 06699866, whose registered address is 55 Maylands Avenue, Hemel Hempstead, Herts HP2 4SJ.

Our Data Protection Officer can be contacted by email at dpo@synbiotix.com, or by post to our registered address.

This Privacy Policy applies only to your use of Menupick. Menupick may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
• The right to data portability.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

When you visit Menupick, you are asked to provide information about yourself including your name, contact details, delivery address, order details, and payment information such as credit or debit card information. 

We also collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We may also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags and QR Codes. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Menupick mobile application, through your mobile's browser or otherwise.

We may process health information about you only where you volunteer and consent to this, for example if you report any specific food allergies after placing an order.

Under the Data Protection Legislation, we must always have a lawful basis for using personal data and We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.

Where needed we use your information in order to provide you with the service you have requested or for you to enter into a contract with a restaurant partner listed on Menupick. You do not have to provide this information to us, but we may be unable to provide our services to you without the following information:

• to enable us to provide you with access to the relevant parts of the Menupick, we collect necessary cookies from your device (see our Cookies Policy for further information);
• to supply the services you have requested, we collect your name, contact details, delivery address and order details;
• to enable us to collect payment from you, we collect your credit or debit card information; and
• to contact you where necessary concerning our services, such as to resolve issues you may have with your order, we collect the information listed above and any additional information we may need to resolve your issue.

We also process your data where we have a legitimate interest for doing so - for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

• to improve the effectiveness and quality of service that our customers can expect from us in the future;
• to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible and to provide a positive customer experience;
• to analyse your activity on Menupick so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud; and
• to detect, investigate, report and seek to prevent fraud or crime.

We also process your data to enforce contractual terms between you and a restaurant partner, and for the exercise or defence of legal claims and to protect the rights of Menupick and our restaurant partners (including to prevent fraud).

We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected and in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

• contractual obligations with restaurant partners and rights in relation to the information involved;
• legal obligation(s) under applicable law to retain data for a certain period of time;
• statute of limitations under applicable law(s);
• our legitimate interests
• (potential) disputes; and
• guidelines issued by relevant data protection authorities.

Information we collect about you will be transferred to and stored on our servers located in the UK We are very careful and transparent about who else your information is shared with.

The information we collect about you will be transferred to and stored on our servers located in the UK. We are very careful and transparent about who else your information is shared with.

We may share your information with third party service providers which provide services on our behalf. The types of third-party service providers whom we share your information with include for example:

• Payment providers (including Restaurant online payment providers and fraud detection providers);
• IT service providers (including cloud providers);
• Restaurants and partners;
• Delivery partners;
• Customer support partners (including, but not limited to, companies that assist us to provide customer or technical support); and
• Marketing and advertising partners (to learn more about our website data sharing policy please see our Cookies Policy mentioned in the Cookies section above).

If you submit comments and feedback regarding Menupick, we may share such comments and feedback with our partners. In addition, we may share health information about you with our partners where you volunteer and consent to this, for example if you report any specific food allergies after placing an order.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws when it is transferred to third parties.

We may also share your information:

• if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention, and with law enforcement for crime prevention;
• in order to enforce contractual terms between you and a restaurant partner and any other agreement;
• to protect the rights of Menupick, partners or others, including to prevent fraud; and
• with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police or for health and safety purposes.

In addition to your rights under the Data Protection Legislation, when you submit personal data via Menupick, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails) or at the point of providing your details and by managing your Account.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

You may access certain areas of Menupick without providing any personal data at all. However, to place an order and use all features and functions available on Menupick you will be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information refer to our Cookies Policy.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Menupick may place and access certain first-party Cookies on your computer or device and certain features of Menupick depend on Cookies to function and enable you to place an order. More details can be found in our separate Cookies Policy.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: support@synbiotix.com.

Postal Address: 55 Maylands Avenue, Hemel Hempstead, Herts HP2 4SJ.

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Menupick and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Menupick following the alterations. we recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 23 May 2021.